To find the slots that allow bonus wagering, navigate to the Bonus Wagering section.
Look for a 
icon, which indicates that the slot is eligible for bonus wagering.
Most live games and certain slot types, such as those with a bonus purchase feature, respin, or jackpots, do not contribute to wagering. Additionally, only a portion of your bets in some games will count towards the wagering requirement 🔄
For instance, when playing table games and video poker (excluding roulette), only 5% of your bet is considered. For roulette, none of your bets will count towards wagering the bonus.
Key features of the Loyalty Program
- Exclusions: CPs aren’t earned on live tables, poker, roulette, blackjack, or bonus-buy slots
- Level Up for Rewards: each level brings increasing benefits like higher cashback, free spins, and deposit bonuses with minimal wagering 🎁
| Level | Rewards |
|---|---|
 Quartz | 5 FS |
 Amethyst | 10 FS |
| Amber | 75% deposit bonus, 2% Cashback |
If your winnings are still missing, please contact our support team via email or live chat and provide the following details for quick assistance:
- Date/Time of the bet (in UTC)
- Balance before the issue
- Balance after the issue
- Bet amount
- Game name
- Game provider
- Game version (mobile/website/app)
| Reason | Recommendations |
|---|---|
| Insufficient funds | Ensure there’s enough balance in your bank account/e-wallet. |
| Incorrect card/bank details | Double-check your payment information before initiating a deposit. |
| Reached deposit/spending limit | Contact your bank to review and adjust your limits, if necessary. |
| 3DS code not confirmed | Enter the correct 3DS code (sent via SMS or app notification) to complete the payment. |
| Incomplete wallet transaction | Log in to your e-wallet and finalise the payment. |
| Voucher already used | Verify the voucher hasn’t been redeemed. |
| Interac details incorrect | Re-enter your bank details and/or make sure to confirm the transaction via the confirmation email before it expires. |
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article