If you've lost access to the 2FA codes generated in the Google Authenticator or Authy app and can’t log in to your account, don’t worry — we’re here to help! 🙌
To turn off 2FA manually, please contact our support team via chat. We’ll need a photo of your ID or passport for identity verification.
Once we receive your document, we’ll promptly process your request and notify you by email when 2FA has been deactivated 📧
This will allow you to regain access to your account quickly and securely 🔒
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