How do I take a selfie for verification?

To complete your selfie verification smoothly, just follow these simple steps and tips. It only takes a moment, and it helps us keep your account safe and secure! 😊

✅ Steps for a perfect selfie:

1. Use a browser for best results: for a smooth experience, log in using Chrome or Safari on your mobile browser — not the app or PWA — as camera access may not work properly in the app
2. Allow camera access: make sure to enable camera permissions on your device before starting
3. Follow the on-screen instructions: you'll be guided step by step in the Verification tab — just follow the prompts and keep your face clearly in view
4. Good lighting is key: choose a well-lit spot and hold your phone at eye level. Avoid holding it too close, and keep your eyes open and facing the camera
5. Only your face should appear: make sure no one else is in the frame — no other people or children
6. Be yourself: do not use any photo editors or upload a photo of someone else. The selfie must match the ID documents you’ve uploaded

❗If something goes wrong:

• Try clearing your cache and cookies, switching to another browser, or using a different device
• If you still have trouble, please take a screenshot of the error and reach out to us via live chat