Selfie verification is a quick step that helps us confirm your identity and keep your account secure. Here's how to get it right:
- Use a browser, not the app — for the best experience, log in via Chrome or Safari on your mobile browser. Camera access may not work correctly through the app or PWA
- Enable camera permissions — make sure your device allows camera access before you begin
When taking the selfie:
- Follow the on-screen prompts in the Verification tab — you'll be guided step by step
- Choose a well-lit spot and hold your phone at eye level
- Keep your face clearly in view, eyes open and facing the camera
- Make sure no one else appears in the frame
Do not use photo editors or filters. The selfie must be of you — it needs to match the ID documents you've uploaded.
If something isn't working, try clearing your cache and cookies, switching to a different browser, or using another device. If the issue continues, reach out via live chat and our team will help you through it.
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