From time to time, we may ask you to update your verification documents. This is a routine part of keeping your account secure and compliant. The most common reasons are:
- New payment method — any new card, e-wallet, or bank account added to your account needs to be verified to confirm it belongs to you
- Expired documents — if an ID you previously uploaded is no longer valid, we'll need an updated version
To see exactly what's needed, head to the Verification tab in your account. Uploading the requested documents promptly helps avoid any delays with withdrawals. If anything is unclear, our support team is happy to help 😊
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