How can I update my account info?

You can update most of your account information by contacting us via live chat ✍️ Depending on what you’d like to change, we may ask for:

• Phone number: simply share your new number with us
• Address: provide a document dated within the last 90 days (e.g., a utility bill or bank statement) showing your new address and reason for the change
• Name, surname, or date of birth: send a valid government-issued ID with the correct details and reason for the change
• Nickname: share your new desired nickname via live chat and we’ll change it for you right away. You can also update it in your Profile tab

Most updates are processed within 24 hours ⏳ Nickname and phone number changes can usually be made instantly during the live chat. If anything else is needed, we’ll let you know right away.