What could cause a deposit to be declined?

We understand how frustrating failed deposits can be. Let’s figure this out together!

Common reasons and solutions

• Insufficient funds: ensure there’s enough balance in your bank account/e-wallet
• Incorrect card/bank details: double-check your payment information before initiating a deposit
• Reached deposit/spending limit: contact your bank to review and adjust your limits, if necessary
• 3DS code not confirmed: enter the correct 3DS code (sent via SMS or app notification) to complete the payment
• Incomplete wallet transaction: log in to your e-wallet and finalise the payment
• Voucher already used: verify the voucher hasn’t been redeemed
• Interac details incorrect: re-enter your bank details and/or make sure to confirm the transaction via the confirmation email before it expires

Only 3D Secure cards are accepted for your safety. Virtual or one-time cards without this feature cannot be used.

In case you need further assistance, our live chat agents are here to assist you with troubleshooting ⚙️