What should I do if a game isn’t loading?

Check if the game is available in your region — some titles may be restricted. If that’s not the issue, try the following fixes:

• Disable your VPN if you’re using one
• Clear cache and refresh the page (Ctrl + Shift + R)
• Log out and back in to refresh your session
• Try another browser or Incognito mode
• Switch networks or use mobile data
• Open the game on another device

If the game still won’t load, contact live chat with the game name, your device/browser info, and a screenshot. We’ll look into it right away so you can get back to playing without delay 🎮