We understand that it can be frustrating when your account is blocked or suspended 🥺 Here are some common reasons why this might happen:
- Multiple accounts: having multiple accounts on our platform is prohibited as per our Terms and Conditions 👥
It's important to maintain only one account. Violation of this rule can lead to account closure and the loss of any winnings.
- Using a third-party payment method: using a payment method that isn't registered in your name, such as a friend's or relative's card, can lead to account suspension or termination 💳
For more information, please refer to Section 12.2 of our Terms and Conditions.
If you believe your account has been blocked or suspended in error, please don't hesitate to contact our customer support team for assistance. We'll do our best to resolve the issue as quickly as possible 👐
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