My deposit wasn't credited, what should I do?

If your deposit hasn’t shown up, please head to the Get Help With Deposit section in the main menu. The bot there will collect the details and pass it on to our Finance team so we can resolve the issue smoothly ✨

Here’s what we’ll need to resolve this together:

• For card/e-wallet/fiat deposits:

1. Check your local bank account to ensure the payment isn’t marked as “pending” 💳
2. If the amount has been charged but hasn’t reached your account, share a screenshot or receipt showing the date, time, and amount of the transaction. This will help us investigate with our finance team.

• For crypto deposits:

1. Confirm the transfer was successful on the blockchain, sent to the correct wallet, and meets the minimum deposit amount (excluding fees) 🔗
2. If everything checks out but the deposit hasn’t appeared, send us the transaction hash/ID (available in your crypto wallet) and a screenshot of the transaction.

Once you have this information, simply submit a request via the Get Help With Deposit section in the chat menu, and we’ll take care of the rest. Your satisfaction is our priority! 🙌