What does my withdrawal status mean?

Tracking your withdrawal is simple with three clear stages: Reserved, Processing, and Succeeded. Here’s a breakdown of each status, what it means, and how long it usually takes:

Reserved

• Timings: up to 24 hours
• Description: Our finance team is reviewing your request. It'll be processed shortly
• Withdrawals can still be cancelled by you in the Cashbox while in this status — this is the only stage where it's possible

Processing

• Timings: 3-7 business days
• Description: the transaction has been approved and is now with your payment provider

Succeeded

• Timings: up to 5 business days
• Description: the withdrawal is completed, and the funds should reach your bank account soon

Simply go to the Cashbox tab and check Operations history to track your progress.