Why didn't I receive my cashback?

Modified on Wed, 19 Nov, 2025 at 4:53 PM

Didn’t see your cashback? Here’s why it might be missing:

  • Turned off bonuses ✖️
    Check the Bonuses tab to ensure you’ve opted to receive bonuses. Contact our support team if you think this might be the problem, and we'll be happy to assist you 🛠️
  • Activity requirements 🧩
    Cashback eligibility is based on recent deposits, withdrawals, and balance. If deposits don’t exceed withdrawals plus balance by at least 15 GBP/20 EUR, cashback won’t be credited
The minimum cashback you can receive is 1.5 GBP/2 EUR. Amounts below this threshold aren’t credited.

Cashback is set up to find you automatically—just keep your bonuses enabled and hit the requirements, and your account will be credited in no time! ⭐

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