It can be frustrating not to see your weekly cashback, and we’re here to help you figure out why 👐 Here are the two main reasons you might not have received it:
- Deactivated bonus feature 🚫
If you’ve deactivated the bonus feature, which includes weekly cashback, deposit bonuses and other offers, you won’t receive your cashback. This setting is found in the Bonuses tab.
If this might be the issue, contact our support team, and we’ll gladly review your eligibility and help set things up correctly 🛠️ - Minimum In/Out requirement 📉
To qualify for cashback, your In/Out balance (deposits minus withdrawals) over the last 7 days (excluding today) must be greater than 50 EUR / USD / CAD / NZD / AUD, 500 NOK.
If you don’t meet this threshold, no worries — it simply means you’ve had a successful week with more wins than losses ✨ And that’s always something to celebrate! Plus, every new week gives you another chance to qualify for cashback.
Remember, the cashback process is automated. If your bonus feature is activated and you meet the criteria, it will be credited to your account.
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