We want you to enjoy your winnings without delay! ⚡️ If you’re not seeing them in your balance, here’s how to resolve it:
- Check the Game history: review the in-game bet history, if available, to confirm the bet was finalised
- Reload the page: your balance might need a moment to update — try reloading the page to see the current amount
If your winnings are still missing, reach out to us via live chat with these details for a faster resolution:
- Date/Time of the bet: find the UTC time in the bottom-right corner of your screen to let us know the time of your bet
- Your balance before and after: share what you remember of your balance changes
- Bet amount: let us know the amount of the bet you placed
- Game details: include the name of the game and whether you played on mobile, website, or app
A screenshot of the issue helps us assist you more efficiently.
Rest assured, we’ll investigate promptly to ensure your winnings are credited as they should be. Your gaming experience matters to us! 🙌
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article