How do I change my personal details?

You can update your account details quickly by contacting us through live chat. Just let us know what you’d like to change, and we’ll guide you through the process.

Here’s what we might need depending on your update:

• Phone number: simply share your new number and we’ll update it right away
• Address: send a document dated within the last 90 days (a utility bill or bank statement) showing your new address and reason for the change
• Name, surname, or date of birth: provide a valid ID showing the correct details and reason for the update
• Nickname: share your new nickname in live chat, or update it directly in your Profile tab

Most updates are processed within 24 hours — nickname and phone number changes can even be done instantly. If we need any extra info, we’ll let you know right away so everything goes smoothly.