How do I change my personal account details?

Updating your details is straightforward! Contact our support team via live chat, and let them know what you’d like to change. Here’s what we might need for specific updates:

• Phone number: share your new number 📱
• Address: provide a document dated within the last 90 days (e.g., utility bill, bank statement) showing your updated address 🌆
• Name, surname, or date of birth: send a government-issued ID reflecting the updated details 🆔
• Email address: let us know your current and new email addresses, along with your account ID (can be found in the Profile tab) 📧
• Nickname: change it in the Profile tab by clicking the edit icon near your nickname 🙋🏽‍♀️

Some changes may require additional verification, but we’ll process everything within 24 hours to keep things smooth 🕒