Most likely, your account didn’t meet the cashback criteria this week — cashback is only paid when your net activity fits the rules.
Common reasons are:
- You didn’t have losses: cashback is based on losses. If your withdrawals were higher than deposits (or your balance grew), there’s no cashback — which is great news because it means you won this week! 🎉
- Below the minimum cashback amount: cashback is only credited if it’s at least 1 GBP/EUR. Amounts under that threshold aren’t paid
- Not activated: make sure you have activated cashback in the Bonuses tab — some rewards must be activated manually
What to do next: check the Bonuses tab to confirm activation, review your weekly activity in Cashbox or Operations history, and if you still think something’s off, open live chat and we’ll check it for you. You’ll have an answer fast — and we’ll help sort it if needed ✅
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