How do I change the email on my account?

If you’ve switched to a new email or simply want to update your contact details, we’re here to make the process as smooth and secure as possible 💫

To change your email address, just follow these steps 👇

1. Send us an email to our support address and let us know the reason you'd like to update the email linked to your account
2. Have the following details ready so we can help you without delay:

• Your current registered email address
• The new email address you’d like to use
• Your account ID, which you’ll find in the Profile tab

We’ll handle the request with care and make sure everything is updated correctly. Sometimes additional details may be requested to verify your identity before processing an email change request, specifically:

• a clear photo of a valid government-issued ID (passport, national ID card, or driver’s licence) or, alternatively, a receipt/screenshot of a recent deposit made on the site.

This extra step lets us confirm you are the rightful account owner and keeps your details safe.

💡 Why do we ask for these details?

They help us verify that the request is coming from you and keep your account secure.
Once your request is submitted, we’ll process the change within 24 hours – and we’ll let you know as soon as it's done 👌 If we need anything else to complete the update, we’ll reach out straight away.