Why was my deposit declined?

Failed deposits are frustrating — but most of the time there’s a straightforward fix. Here’s what might be going on and how to sort it.

Common reasons and solutions

• Insufficient funds: make sure there’s enough balance in your bank account or e-wallet before initiating a deposit
• Incorrect card/bank details: double-check your payment information — a small typo is often the culprit
• Reached deposit/spending limit: contact your bank to review and adjust your limits if needed
• 3DS code not confirmed: enter the correct 3DS code (sent via SMS or app notification) to complete the payment
• Incomplete wallet transaction: log in to your e-wallet and finalise the payment
• Voucher already used: verify the voucher hasn’t been redeemed yet
• Interac details incorrect: re-enter your bank details and make sure to confirm the transaction via the confirmation email before it expires

Only 3D Secure cards are accepted for your safety. Virtual or one-time cards without this feature cannot be used.

Still stuck? Our live chat team is happy to help you troubleshoot. 🛠️