Once your withdrawal shows as Processed, it usually reaches your bank account or e-wallet within 1–3 business days. Weekends and public holidays don't count as banking days, so transfers can occasionally take a bit longer than expected.
If more time has passed and the funds still haven't arrived, our team will gladly investigate it for you. To help us track the transaction faster, please share a PDF bank statement showing your account number and transactions starting from the withdrawal date via live chat. 📑
You can usually download this directly from your online banking app or request it from your bank.
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