Deposit failed — how can I fix it?

Modified on Mon, 10 Nov, 2025 at 2:24 AM

A deposit can fail for a few common reasons, but it’s usually easy to fix.

  • Insufficient funds: check that your bank account or e-wallet has enough balance
  • Incorrect card or bank details: double-check the information you entered
  • Reached deposit/spending limit: contact your bank to review or adjust your limits
  • 3DS code not confirmed: make sure you enter the 3D Secure code sent via SMS or your banking app
Only cards with 3D Secure are accepted. Virtual or one-time cards without this feature can’t be used.

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