My withdrawal hasn’t arrived – what should I do?

If your withdrawal is marked as Processed but the funds haven’t appeared in your account yet, it may still be on the way. Withdrawals usually arrive within 5 banking days for bank transfers (3 days for cards), depending on your selected payment provider and your bank’s processing timings 🏦

Keep in mind that weekends and public holidays don’t count as banking days.

⏳ Still waiting after that?

If more than 5 business days have passed since the status changed to Processed, we recommend getting in touch via live chat. Our team will ask you to share:

• Bank statement (PDF): showing your name, account number, and all transactions since the withdrawal date. You can download this from your online banking or request it directly from your bank.

Once received, our finance team will investigate and work on resolving the issue with priority, and you’ll be updated via email 📨