If your withdrawal hasn’t appeared in your account yet, don’t worry — this usually takes up to 3 banking days after it’s marked as Processed (weekends and public holidays aren’t counted).
If it’s been longer, contact us via live chat and share a bank statement in PDF format showing your account number and all transactions since the withdrawal date. This helps our Finance team review your case and resolve it quickly.
💡 Most cases are sorted fast once we have the documents. We’re here to make sure your funds reach you safely and stress-free.
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