You can track your withdrawal every step of the way through the Cashbox.📁 Here's what each status means:
- Pending - your withdrawal is being reviewed by our finance team. This usually takes about 1 hour, and up to 3 hours at busier times
- Approved - the review is complete, and your payment provider is now processing your withdrawal. This usually takes 3 to 24 hours for cards and e-wallets, 1 to 5 business days for bank transfers and Interac, and 30 minutes to 3 hours for crypto
- Processed - everything’s been completed on our end. Your funds should arrive within up to 1 business day for e-wallets, up to 3 business days for cards, and up to 5 business days for bank transfers and Interac. Crypto withdrawals arrive as soon as the status changes to Processed 💸
In some cases, you may also see Canceled or Error. If that happens, our team will gladly check the details with you and help with the next steps 💛
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