Deposit [EG]

How to Make a Deposit

To deposit funds into your account, follow these steps:

1. Log in to your account.

2. Go to the Cashbox tab.

3. Select Deposit.

4. Choose your preferred payment method from the options available to you.

5. Enter the amount you wish to deposit.

6. Provide the required payment details and confirm the payment.

For cards, you will need to enter your card number, expiry date, and CVV, then confirm a 3DS code sent via SMS or app notification. For cryptocurrency, copy the wallet address or scan the QR code provided and send funds from your personal crypto wallet. For e-wallets and other methods, follow the on-screen instructions.

Your balance updates as soon as the deposit is confirmed. Processing times vary by payment method — see the Deposit Pending section for timing details.

The payment method you use to deposit determines how you can withdraw. Withdrawals must go back to the same payment method used to deposit.

Available Deposit Methods

The deposit methods available to you depend on your location and account verification status. To see your current options, go to the Cashbox tab and select Deposit.

Visa and Mastercard — enter your card details, specify the amount, and confirm with a 3DS code. Your card must have 3D Secure enabled. Virtual or one-time cards without this feature are not accepted.

Apple Pay and Google Pay — select your preferred wallet and confirm the payment with Face ID, Touch ID, or your device passcode.

MiFinity — link your MiFinity wallet registered with the email used on your account and authorise the payment directly from your MiFinity account.

Vouchers — enter your voucher code, confirm the amount, and complete the payment. No bank or card details needed.

Cryptocurrency — see the Cryptocurrency Deposits section for supported coins, networks, and steps.

All payment methods used for deposits must be registered in your name. The method you deposit with also determines which method you can use to withdraw.

Cryptocurrency Deposits

The following cryptocurrencies are supported for deposits: BTC (Bitcoin), ETH (Ethereum, ERC-20), USDT (TRC-20 or ERC-20), DAI (Ethereum, ERC-20), BNB (Binance Smart Chain), TRX (TRON), DOGE (Dogecoin), LTC (Litecoin), USDC (Ethereum, ERC-20).

To deposit with cryptocurrency:

1. Go to the Cashbox tab and select Deposit.
2. Choose your preferred cryptocurrency.
3. Enter the amount you want to deposit.
4. Copy the wallet address or scan the QR code provided.
5. Send the funds from your personal crypto wallet.

Your balance updates once the transaction is confirmed on the blockchain. Minimum deposit amounts for each token are shown in the Cashbox at the time of deposit. We do not charge fees for crypto deposits, but the blockchain network fee is required for the transaction to process.

Always use the correct network for the currency you are sending. Using the wrong network will result in the funds not arriving and may not be recoverable.

Deposit Fees

We do not charge any fees for deposits. However, your bank or payment provider may apply their own charges, such as currency conversion fees for international payments or processing fees for credit transactions. For cryptocurrency deposits, the blockchain network fee is charged by the network itself — not by us. If you are unsure whether your provider charges fees, contact them directly before depositing.

Deposit Limits

Deposit limits depend on your account status and the payment method you use. Minimum deposit amounts are shown in the Cashbox at the time of deposit for each method.

Your account may also have daily, weekly, or monthly deposit limits set through your responsible gambling preferences. To check the limits that currently apply to your account, go to the Limits tab in your profile.

To change your deposit limits, go to the Limits tab and select Edit limit. Decreasing a limit takes effect immediately. Increasing a limit may take up to 24 hours to process — the estimated timing is shown on the limit card.

If your deposit was declined because your bank or payment provider has set a spending limit, contact them directly to review it. We cannot override limits set by your bank.

Responsible gambling deposit limits you have set yourself can be decreased immediately but take up to 24 hours to increase. If you are concerned about your gambling, contact our support team via live chat.

Deposit Not Received

If funds have left your bank account or wallet and the deposit is not showing as pending in your account, the payment may not have been received on our end. Follow the steps below for your payment method, then submit your request through the "Missing deposit" form in the chat widget.

Cards, e-wallets, and fiat methods

Log in to your bank or e-wallet and confirm the transaction is not still pending on their end. If the payment has been deducted, collect a screenshot or receipt showing the date and time of the payment, the amount charged, and the transaction ID if available. Then select "Missing deposit" form in the chat widget to submit your request.

Interac transfers

Log in to your bank and confirm the transfer was processed. Check that the correct bank was selected, the amount initiated matches the amount deposited, the Security Question was answered correctly, and the code from the message field was entered without spaces or symbols.

If the payment was deducted, select Missing deposit form in the chat widget, choose your payment method, and submit your request. Include a screenshot showing the Interac Reference Number, which is either 12 digits starting with "C1A" or "C1B", or 8 digits starting with "CA".

Cryptocurrency

Confirm the transfer was sent to the correct wallet address, and that the amount meets the minimum deposit for that coin (excluding blockchain network fees). Then share the transaction hash or ID, which you can find in your crypto wallet, along with a screenshot of the transaction details.

Once you have submitted your request through "Missing deposit" form in the chat widget, our team will review it and resolve it as quickly as possible.